Subprocessor

Sub-processor list

 

Smoobu GmbH may engage and use certain third party data processors (“Sub-processors”) to provide certain services to our Users. These Sub-processors may have access to personal data provided directly by our Users or to which we may have access in order to perform the contracted services or to enable requested features related thereto (“Guest data”). This page provides important information regarding the identity, location and role of each Sub Processor.

We currently use the below list of Sub-Processors to provide our Platform and process Guest data.

Users have the ability to implement more and various add-on services from 3rd party Integration vendors, accessible via the Smoobu Marketplace on the Smoobu Platform. Although such Integration providers also process personal data, the type and scope of the transfer of personal data to these providers depends on the link offered in each case. The contractual relationship with Integration vendors exists between them and the Users. As the respective implementation varies in each case as to the extent to which Smoobu, as a Data Processor, processes data on behalf of the User in this constellation, these processors are not listed here as Sub-processors of Smoobu.

In addition, the sales and booking channel providers are not included in this overview of Sub-processors. Smoobu maintains a whole range of different vacation rental providers (e.g. booking portals, agencies, software API connectors, etc.) for the provision of the services, whereby the respective scope of data processing depends on which channels the User integrates with Smoobu. The actual contract for the use of the channel and the data processing on the respective portal of the sales and booking channel exists exclusively between the channel and the user.

As our Platform evolves we may add, remove, or update information about our Sub-processors on this webpage, if we determine their processing activity will improve or enhance our ability to deliver our Platform to you. We will periodically update this page to reflect changes to our Sub-processors. If you have any questions about our subprocessing activity, please contact [email protected].

 

 

Sub-Processor	Location	Purpose/Services	Hosting & safeguards
Hundertserver GmbH	Wönnichstr. 68/70 10317 Berlin	Hosting services	EU  DPA
Amazon Web Services EMEA SARL	Avenue John F. Kennedy 38 1855 Luxembourg, Luxemburg	Databank-as-a-Service and storage in the cloud	EU DPA + SCC
Cloudflare, Inc.	101 Townsend St., San Francisco, California 94107	Content Delivery	USA EU-U.S. DPF
Datadog, Inc.	620 8th Ave Fl 45 New York, NY 10018	Cloud monitoring and security services	USA EU-U.S. DPF
ZenDesk, Inc.	989 Market St , San Francisco, CA 94103	CRM tool, Customer Support	USA EU-U.S. DPF
Calendly, Inc.	115 E Main St., Ste A1B Buford, GA 30518	Scheduling tool	USA EU-U.S. DPF
Snowflake Computing Netherlands B.V.	Gustav Mahlerlaan 300, 1082 MA Amsterdam, Netherlands	Data warehouse	EU DPA
Slack Technologies, Ltd.	Central Park (Block G) 3rd and 4th FL, No 1 Central Park, Leopardstown Dublin 18, Ireland	Communication vendor	EU Hosting offered by US vendor
Google workspace	Google Ireland Ltd. Google Building Gordon House, Barrow St, Dublin 4, Irland	Provider of cloud solution and Google Workspace	EU Hosting offered by US vendor
TaskUs Croatia, d.o.o	Palmoticeva 45, 10000 Zagreb, Croatia	User support, safety and monitoring	EU DPA
Zoom Video Communications, Inc	55 Almaden Blvd, Suite 600 San Jose, CA 95113	Video conferencing tool	USA EU-U.S. DPF
Stripe, Inc.	354 Oyster Point Blvd South San Francisco, CA 94080	Customer billing and payment processing	USA EU-U.S. DPF
Chargebee, Inc.	909 Rose Avenue, Suite 950, North Bethesda, MD 20852	Customer payment billing and subscription processing	USA EU-U.S. DPF
Cookiebot by Usercentrics	Usercentrics A/S Havnegade 39 1058 Copenhagen Denmark	Consent Management platform (CMP) cookie banner	EU  DPA
Brevo by Sendinblue	SENDINBLUE — 106 boulevard Haussmann, 75008 Paris, France	Email provider and CRM tool	EU  DPA
Vimeo.com, Inc.	330 West 34th Street, 10th Floor New York, New York 10001, USA	Video storage and reproduction	USA EU-U.S. DPF
Cello by Powerplay GmbH	Sumpfmeisenweg 3A, 81249 Munich Postbox 786799 11516 Berlin	Referral program	EU DPA
Pipedrive, Inc.	530 Fifth Avenue, 8th floor, Suite 802, New York, NY 10036, United States	CRM activity-based selling	USA EU-U.S. DPF
Snowplow Analytics Ltd.	3rd Floor, 48-50 Scrutton St, London EC2A 4HH, United Kingdom	Data processing -as-a-Service	EU DPA